{"id":17233,"date":"2023-11-19T10:53:12","date_gmt":"2023-11-19T10:53:12","guid":{"rendered":"https:\/\/hortodocampogrande.pt\/faqs\/"},"modified":"2025-09-30T15:25:34","modified_gmt":"2025-09-30T14:25:34","slug":"faqs","status":"publish","type":"page","link":"https:\/\/hortodocampogrande.pt\/en\/faqs\/","title":{"rendered":"FAQ&#8217;S"},"content":{"rendered":"\t<section class=\"faq-accordion\">\n\t\t<div class=\"container\">\n\t\t\t<div class=\"row\">\n\t\t\t\t<div class=\"col-lg-12\">\n\t\t\t\t\t\t\t\t\t\t\t<h2 class=\"faq-title\">Find out everything about our online store's delivery conditions<\/h2>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"faq-description\">We work daily to ensure maximum transparency and earn our customers' trust throughout the online purchase process. If you need any further clarification, please don't hesitate to contact us (email: info@hortodocampogrande.com \/ T. 217 826 660 <span>(national landline call)<\/span>)<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div class=\"row\">\n\t\t\t\t<div class=\"col-lg-12\">\n\t\t\t\t\t<div class=\"faq-list\">\n\t\t\t\t\t\t\t\t\t\t\t\t<article class=\"faq-item\">\n\t\t\t\t\t\t\t<button class=\"faq-question\" type=\"button\" id=\"faq-q-0\" aria-expanded=\"false\" aria-controls=\"faq-answer-0\">\n\t\t\t\t\t\t\t\t<span class=\"question-text\">Do you deliver nationwide? <\/span>\n\t\t\t\t\t\t\t\t<span class=\"arrow\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n\t\t\t\t\t\t\t\t\t\t<polyline points=\"6 9 12 15 18 9\"><\/polyline>\n\t\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t<div class=\"faq-answer\" id=\"faq-answer-0\" role=\"region\" aria-labelledby=\"faq-q-0\">\n\t\t\t\t\t\t\t\t<div class=\"answer-content\">\n\t\t\t\t\t\t\t\t\t<p>Yes, as long as the products are within the dimensions and weight stipulated by CTT, with the exception of fresh flowers, which are only available for delivery in the Lisbon region.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/article>\n\t\t\t\t\t\t\t\t\t\t\t\t<article class=\"faq-item\">\n\t\t\t\t\t\t\t<button class=\"faq-question\" type=\"button\" id=\"faq-q-1\" aria-expanded=\"false\" aria-controls=\"faq-answer-1\">\n\t\t\t\t\t\t\t\t<span class=\"question-text\">Do you offer same-day delivery?<\/span>\n\t\t\t\t\t\t\t\t<span class=\"arrow\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n\t\t\t\t\t\t\t\t\t\t<polyline points=\"6 9 12 15 18 9\"><\/polyline>\n\t\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t<div class=\"faq-answer\" id=\"faq-answer-1\" role=\"region\" aria-labelledby=\"faq-q-1\">\n\t\t\t\t\t\t\t\t<div class=\"answer-content\">\n\t\t\t\t\t\t\t\t\t<p>Yes, in the Lisbon region, provided the order and payment are completed by 2 PM\/3 PM (depending on the address's postal code). <\/p>\n<p>Outside the Greater Lisbon area, deliveries are made the next day, provided there are no setbacks, it is not a peak season, and orders are placed and paid for by 2 PM the day before the delivery date.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/article>\n\t\t\t\t\t\t\t\t\t\t\t\t<article class=\"faq-item\">\n\t\t\t\t\t\t\t<button class=\"faq-question\" type=\"button\" id=\"faq-q-2\" aria-expanded=\"false\" aria-controls=\"faq-answer-2\">\n\t\t\t\t\t\t\t\t<span class=\"question-text\">Are there deliveries on Saturdays and Sundays? <\/span>\n\t\t\t\t\t\t\t\t<span class=\"arrow\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n\t\t\t\t\t\t\t\t\t\t<polyline points=\"6 9 12 15 18 9\"><\/polyline>\n\t\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t<div class=\"faq-answer\" id=\"faq-answer-2\" role=\"region\" aria-labelledby=\"faq-q-2\">\n\t\t\t\t\t\t\t\t<div class=\"answer-content\">\n\t\t\t\t\t\t\t\t\t<p>Yes, Saturday and Sunday deliveries are available in Greater Lisbon, provided they are received and paid for by 2 PM\/3 PM (depending on the address's postal code). <\/p>\n<p>Deliveries in Mainland Portugal are available on Saturday mornings, provided they are received and paid for by 2 PM the day before delivery (some postal codes may not be covered, in which case the system will not accept Saturday delivery).<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/article>\n\t\t\t\t\t\t\t\t\t\t\t\t<article class=\"faq-item\">\n\t\t\t\t\t\t\t<button class=\"faq-question\" type=\"button\" id=\"faq-q-3\" aria-expanded=\"false\" aria-controls=\"faq-answer-3\">\n\t\t\t\t\t\t\t\t<span class=\"question-text\">Are there restrictions for certain regions or addresses? <\/span>\n\t\t\t\t\t\t\t\t<span class=\"arrow\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n\t\t\t\t\t\t\t\t\t\t<polyline points=\"6 9 12 15 18 9\"><\/polyline>\n\t\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t<div class=\"faq-answer\" id=\"faq-answer-3\" role=\"region\" aria-labelledby=\"faq-q-3\">\n\t\t\t\t\t\t\t\t<div class=\"answer-content\">\n\t\t\t\t\t\t\t\t\t<p>Our nationwide deliveries are handled by CTT; some postal codes outside the Lisbon region are not covered for Saturday deliveries. Work performed by our florists is only available in the Greater Lisbon area.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/article>\n\t\t\t\t\t\t\t\t\t\t\t\t<article class=\"faq-item\">\n\t\t\t\t\t\t\t<button class=\"faq-question\" type=\"button\" id=\"faq-q-4\" aria-expanded=\"false\" aria-controls=\"faq-answer-4\">\n\t\t\t\t\t\t\t\t<span class=\"question-text\">Do you deliver to the islands?<\/span>\n\t\t\t\t\t\t\t\t<span class=\"arrow\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n\t\t\t\t\t\t\t\t\t\t<polyline points=\"6 9 12 15 18 9\"><\/polyline>\n\t\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t<div class=\"faq-answer\" id=\"faq-answer-4\" role=\"region\" aria-labelledby=\"faq-q-4\">\n\t\t\t\t\t\t\t\t<div class=\"answer-content\">\n\t\t\t\t\t\t\t\t\t<p>No, we do not offer this service at the moment.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/article>\n\t\t\t\t\t\t\t\t\t\t\t\t<article class=\"faq-item\">\n\t\t\t\t\t\t\t<button class=\"faq-question\" type=\"button\" id=\"faq-q-5\" aria-expanded=\"false\" aria-controls=\"faq-answer-5\">\n\t\t\t\t\t\t\t\t<span class=\"question-text\">Do you deliver internationally? <\/span>\n\t\t\t\t\t\t\t\t<span class=\"arrow\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n\t\t\t\t\t\t\t\t\t\t<polyline points=\"6 9 12 15 18 9\"><\/polyline>\n\t\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t<div class=\"faq-answer\" id=\"faq-answer-5\" role=\"region\" aria-labelledby=\"faq-q-5\">\n\t\t\t\t\t\t\t\t<div class=\"answer-content\">\n\t\t\t\t\t\t\t\t\t<p>No, we do not offer this service at the moment.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/article>\n\t\t\t\t\t\t\t\t\t\t\t\t<article class=\"faq-item\">\n\t\t\t\t\t\t\t<button class=\"faq-question\" type=\"button\" id=\"faq-q-6\" aria-expanded=\"false\" aria-controls=\"faq-answer-6\">\n\t\t\t\t\t\t\t\t<span class=\"question-text\">Does the delivery time count from the moment of purchase? <\/span>\n\t\t\t\t\t\t\t\t<span class=\"arrow\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n\t\t\t\t\t\t\t\t\t\t<polyline points=\"6 9 12 15 18 9\"><\/polyline>\n\t\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t<div class=\"faq-answer\" id=\"faq-answer-6\" role=\"region\" aria-labelledby=\"faq-q-6\">\n\t\t\t\t\t\t\t\t<div class=\"answer-content\">\n\t\t\t\t\t\t\t\t\t<p>No, the delivery time counts from the moment we receive confirmation of the order payment.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/article>\n\t\t\t\t\t\t\t\t\t\t\t\t<article class=\"faq-item\">\n\t\t\t\t\t\t\t<button class=\"faq-question\" type=\"button\" id=\"faq-q-7\" aria-expanded=\"false\" aria-controls=\"faq-answer-7\">\n\t\t\t\t\t\t\t\t<span class=\"question-text\">Are all products eligible for delivery? <\/span>\n\t\t\t\t\t\t\t\t<span class=\"arrow\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n\t\t\t\t\t\t\t\t\t\t<polyline points=\"6 9 12 15 18 9\"><\/polyline>\n\t\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t<div class=\"faq-answer\" id=\"faq-answer-7\" role=\"region\" aria-labelledby=\"faq-q-7\">\n\t\t\t\t\t\t\t\t<div class=\"answer-content\">\n\t\t\t\t\t\t\t\t\t<p>No, some products, due to their size, weight, or fragility, are only available for pickup at one of our Garden Centers: Lisboa-Campo Grande, Sintra-Quinta da Eira near the Linh\u00f3 roundabout, and Fern\u00e3o Ferro- E.N. 378, Km7 (Av. 23 de Julho de 1933).<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/article>\n\t\t\t\t\t\t\t\t\t\t\t\t<article class=\"faq-item\">\n\t\t\t\t\t\t\t<button class=\"faq-question\" type=\"button\" id=\"faq-q-8\" aria-expanded=\"false\" aria-controls=\"faq-answer-8\">\n\t\t\t\t\t\t\t\t<span class=\"question-text\">Do you only deliver in Lisbon? <\/span>\n\t\t\t\t\t\t\t\t<span class=\"arrow\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n\t\t\t\t\t\t\t\t\t\t<polyline points=\"6 9 12 15 18 9\"><\/polyline>\n\t\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t<div class=\"faq-answer\" id=\"faq-answer-8\" role=\"region\" aria-labelledby=\"faq-q-8\">\n\t\t\t\t\t\t\t\t<div class=\"answer-content\">\n\t\t\t\t\t\t\t\t\t<p>No, deliveries are available nationwide (deliveries to the islands are not currently planned), with the exception of fresh flowers, which are delivered in the Greater Lisbon area. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/article>\n\t\t\t\t\t\t\t\t\t\t\t\t<article class=\"faq-item\">\n\t\t\t\t\t\t\t<button class=\"faq-question\" type=\"button\" id=\"faq-q-9\" aria-expanded=\"false\" aria-controls=\"faq-answer-9\">\n\t\t\t\t\t\t\t\t<span class=\"question-text\">Why don&#039;t you deliver flowers outside the Lisbon region?<\/span>\n\t\t\t\t\t\t\t\t<span class=\"arrow\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n\t\t\t\t\t\t\t\t\t\t<polyline points=\"6 9 12 15 18 9\"><\/polyline>\n\t\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t<div class=\"faq-answer\" id=\"faq-answer-9\" role=\"region\" aria-labelledby=\"faq-q-9\">\n\t\t\t\t\t\t\t\t<div class=\"answer-content\">\n\t\t\t\t\t\t\t\t\t<p>To ensure you receive our florists' work in the best condition (bouquets, fresh flower arrangements, as well as wreaths, palms, and other funeral arrangements), these products are only available for delivery in the Greater Lisbon area.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/article>\n\t\t\t\t\t\t\t\t\t\t\t\t<article class=\"faq-item\">\n\t\t\t\t\t\t\t<button class=\"faq-question\" type=\"button\" id=\"faq-q-10\" aria-expanded=\"false\" aria-controls=\"faq-answer-10\">\n\t\t\t\t\t\t\t\t<span class=\"question-text\">How much is shipping?<\/span>\n\t\t\t\t\t\t\t\t<span class=\"arrow\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n\t\t\t\t\t\t\t\t\t\t<polyline points=\"6 9 12 15 18 9\"><\/polyline>\n\t\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t<div class=\"faq-answer\" id=\"faq-answer-10\" role=\"region\" aria-labelledby=\"faq-q-10\">\n\t\t\t\t\t\t\t\t<div class=\"answer-content\">\n\t\t\t\t\t\t\t\t\t<p>Shipping is free for purchases over 50 Euros. Other purchases have a delivery cost of 6.5 euros <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/article>\n\t\t\t\t\t\t\t\t\t\t\t\t<article class=\"faq-item\">\n\t\t\t\t\t\t\t<button class=\"faq-question\" type=\"button\" id=\"faq-q-11\" aria-expanded=\"false\" aria-controls=\"faq-answer-11\">\n\t\t\t\t\t\t\t\t<span class=\"question-text\">Is shipping free? <\/span>\n\t\t\t\t\t\t\t\t<span class=\"arrow\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n\t\t\t\t\t\t\t\t\t\t<polyline points=\"6 9 12 15 18 9\"><\/polyline>\n\t\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t<div class=\"faq-answer\" id=\"faq-answer-11\" role=\"region\" aria-labelledby=\"faq-q-11\">\n\t\t\t\t\t\t\t\t<div class=\"answer-content\">\n\t\t\t\t\t\t\t\t\t<p>Yes, for purchases over 50 Euros. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/article>\n\t\t\t\t\t\t\t\t\t\t\t\t<article class=\"faq-item\">\n\t\t\t\t\t\t\t<button class=\"faq-question\" type=\"button\" id=\"faq-q-12\" aria-expanded=\"false\" aria-controls=\"faq-answer-12\">\n\t\t\t\t\t\t\t\t<span class=\"question-text\">What shipping options are available?<\/span>\n\t\t\t\t\t\t\t\t<span class=\"arrow\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n\t\t\t\t\t\t\t\t\t\t<polyline points=\"6 9 12 15 18 9\"><\/polyline>\n\t\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t<div class=\"faq-answer\" id=\"faq-answer-12\" role=\"region\" aria-labelledby=\"faq-q-12\">\n\t\t\t\t\t\t\t\t<div class=\"answer-content\">\n\t\t\t\t\t\t\t\t\t<p>What shipping options are available?<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/article>\n\t\t\t\t\t\t\t\t\t\t\t\t<article class=\"faq-item\">\n\t\t\t\t\t\t\t<button class=\"faq-question\" type=\"button\" id=\"faq-q-13\" aria-expanded=\"false\" aria-controls=\"faq-answer-13\">\n\t\t\t\t\t\t\t\t<span class=\"question-text\">Are there pickup locations with free delivery, regardless of the purchase value? <\/span>\n\t\t\t\t\t\t\t\t<span class=\"arrow\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n\t\t\t\t\t\t\t\t\t\t<polyline points=\"6 9 12 15 18 9\"><\/polyline>\n\t\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t<div class=\"faq-answer\" id=\"faq-answer-13\" role=\"region\" aria-labelledby=\"faq-q-13\">\n\t\t\t\t\t\t\t\t<div class=\"answer-content\">\n\t\t\t\t\t\t\t\t\t<p>Yes, you can choose to pick up your products at one of our 3 Garden Centers (Campo Grande, Quinta da Eira-Sintra, and Fern\u00e3o Ferro).<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/article>\n\t\t\t\t\t\t\t\t\t\t\t\t<article class=\"faq-item\">\n\t\t\t\t\t\t\t<button class=\"faq-question\" type=\"button\" id=\"faq-q-14\" aria-expanded=\"false\" aria-controls=\"faq-answer-14\">\n\t\t\t\t\t\t\t\t<span class=\"question-text\">How can I track my order?<\/span>\n\t\t\t\t\t\t\t\t<span class=\"arrow\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n\t\t\t\t\t\t\t\t\t\t<polyline points=\"6 9 12 15 18 9\"><\/polyline>\n\t\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t<div class=\"faq-answer\" id=\"faq-answer-14\" role=\"region\" aria-labelledby=\"faq-q-14\">\n\t\t\t\t\t\t\t\t<div class=\"answer-content\">\n\t\t\t\t\t\t\t\t\t<p>After the order is shipped, the system sends an email to the address provided by the customer with the tracking number from CTT, our distribution partner, so you can track the order.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/article>\n\t\t\t\t\t\t\t\t\t\t\t\t<article class=\"faq-item\">\n\t\t\t\t\t\t\t<button class=\"faq-question\" type=\"button\" id=\"faq-q-15\" aria-expanded=\"false\" aria-controls=\"faq-answer-15\">\n\t\t\t\t\t\t\t\t<span class=\"question-text\">What happens if I&#039;m not home at the time of delivery? <\/span>\n\t\t\t\t\t\t\t\t<span class=\"arrow\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n\t\t\t\t\t\t\t\t\t\t<polyline points=\"6 9 12 15 18 9\"><\/polyline>\n\t\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t<div class=\"faq-answer\" id=\"faq-answer-15\" role=\"region\" aria-labelledby=\"faq-q-15\">\n\t\t\t\t\t\t\t\t<div class=\"answer-content\">\n\t\t\t\t\t\t\t\t\t<p>To ensure you receive the products in the best condition, only one delivery attempt is planned. We suggest you choose a day and time when someone will be home to receive the order, provide a contact phone number, and include any useful instructions in the notes.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/article>\n\t\t\t\t\t\t\t\t\t\t\t\t<article class=\"faq-item\">\n\t\t\t\t\t\t\t<button class=\"faq-question\" type=\"button\" id=\"faq-q-16\" aria-expanded=\"false\" aria-controls=\"faq-answer-16\">\n\t\t\t\t\t\t\t\t<span class=\"question-text\">Is there an option to redirect the delivery? We do not have that option available.<\/span>\n\t\t\t\t\t\t\t\t<span class=\"arrow\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n\t\t\t\t\t\t\t\t\t\t<polyline points=\"6 9 12 15 18 9\"><\/polyline>\n\t\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t<div class=\"faq-answer\" id=\"faq-answer-16\" role=\"region\" aria-labelledby=\"faq-q-16\">\n\t\t\t\t\t\t\t\t<div class=\"answer-content\">\n\t\t\t\t\t\t\t\t\t<p>How can I contact you for information? You can track your product using the number provided in the email you receive after ordering and paying, or call T. 217 826 660 (online store support) so we can check with our distribution partner, CTT, regarding your order.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/article>\n\t\t\t\t\t\t\t\t\t\t\t\t<article class=\"faq-item\">\n\t\t\t\t\t\t\t<button class=\"faq-question\" type=\"button\" id=\"faq-q-17\" aria-expanded=\"false\" aria-controls=\"faq-answer-17\">\n\t\t\t\t\t\t\t\t<span class=\"question-text\">What should I do if the products sent don&#039;t match my purchase or arrive damaged? <\/span>\n\t\t\t\t\t\t\t\t<span class=\"arrow\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n\t\t\t\t\t\t\t\t\t\t<polyline points=\"6 9 12 15 18 9\"><\/polyline>\n\t\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t<div class=\"faq-answer\" id=\"faq-answer-17\" role=\"region\" aria-labelledby=\"faq-q-17\">\n\t\t\t\t\t\t\t\t<div class=\"answer-content\">\n\t\t\t\t\t\t\t\t\t<p>Send us an email describing the error or damaged product, preferably with a photo and a direct contact number, so we can analyze the claim and find a solution.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/article>\n\t\t\t\t\t\t\t\t\t\t\t\t<article class=\"faq-item\">\n\t\t\t\t\t\t\t<button class=\"faq-question\" type=\"button\" id=\"faq-q-18\" aria-expanded=\"false\" aria-controls=\"faq-answer-18\">\n\t\t\t\t\t\t\t\t<span class=\"question-text\">What is the procedure for exchanges or returns?<\/span>\n\t\t\t\t\t\t\t\t<span class=\"arrow\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n\t\t\t\t\t\t\t\t\t\t<polyline points=\"6 9 12 15 18 9\"><\/polyline>\n\t\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t<div class=\"faq-answer\" id=\"faq-answer-18\" role=\"region\" aria-labelledby=\"faq-q-18\">\n\t\t\t\t\t\t\t\t<div class=\"answer-content\">\n\t\t\t\t\t\t\t\t\t<p>For legal reasons, when plants leave our Garden Centers, their phytosanitary passport loses its validity, so they cannot be placed back into the commercial circuit. Therefore, we cannot exchange or accept returns for plants or flowers.<\/p>\n<p>Decorative items can be returned and the purchase amount refunded, as provided by law:<\/p>\n<p>After receiving the product, you have 14 days to communicate your intent to return it (Article 10 of Decree-Law No. 24\/2014); after communication, you have another 14 days to send the product.<\/p>\n<p>Under Article 12 of Decree-Law No. 24\/2014, you will be refunded the amount paid for the product and the initial delivery costs, when applicable. The refund will be made within 14 days after the return. The product must be in good condition and show no signs of use.<\/p>\n<p>This right of withdrawal does not apply to personalized or custom-made products (Article 15 of Decree-Law No. 24\/2014).<\/p>\n<p>Each floral arrangement is crafted by a professional florist using available stock, similar to those shown in the photo, so the arrangement may differ slightly from the photograph.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/article>\n\t\t\t\t\t\t\t\t\t\t\t\t<article class=\"faq-item\">\n\t\t\t\t\t\t\t<button class=\"faq-question\" type=\"button\" id=\"faq-q-19\" aria-expanded=\"false\" aria-controls=\"faq-answer-19\">\n\t\t\t\t\t\t\t\t<span class=\"question-text\">How do you guarantee the plant delivered is the same as what I ordered?<\/span>\n\t\t\t\t\t\t\t\t<span class=\"arrow\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n\t\t\t\t\t\t\t\t\t\t<polyline points=\"6 9 12 15 18 9\"><\/polyline>\n\t\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t<div class=\"faq-answer\" id=\"faq-answer-19\" role=\"region\" aria-labelledby=\"faq-q-19\">\n\t\t\t\t\t\t\t\t<div class=\"answer-content\">\n\t\t\t\t\t\t\t\t\t<p>The photos on our site are illustrative; each plant is unique and may differ slightly from the one shown in the photograph.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/article>\n\t\t\t\t\t\t\t\t\t\t\t\t<article class=\"faq-item\">\n\t\t\t\t\t\t\t<button class=\"faq-question\" type=\"button\" id=\"faq-q-20\" aria-expanded=\"false\" aria-controls=\"faq-answer-20\">\n\t\t\t\t\t\t\t\t<span class=\"question-text\">Can I change the delivery address after placing the order? <\/span>\n\t\t\t\t\t\t\t\t<span class=\"arrow\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"18\" height=\"18\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n\t\t\t\t\t\t\t\t\t\t<polyline points=\"6 9 12 15 18 9\"><\/polyline>\n\t\t\t\t\t\t\t\t\t<\/svg>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<\/button>\n\t\t\t\t\t\t\t<div class=\"faq-answer\" id=\"faq-answer-20\" role=\"region\" aria-labelledby=\"faq-q-20\">\n\t\t\t\t\t\t\t\t<div class=\"answer-content\">\n\t\t\t\t\t\t\t\t\t<p>This option is not available.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/article>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@type\":\"FAQPage\",\"name\":\"Find out everything about our online store's delivery conditions\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Do you deliver nationwide?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Yes, as long as the products are within the dimensions and weight stipulated by CTT, with the exception of fresh flowers, which are only available for delivery in the Lisbon region.\"}},{\"@type\":\"Question\",\"name\":\"Do you offer same-day delivery?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Yes, in the Lisbon region, provided the order and payment are completed by 2 PM\/3 PM (depending on the address's postal code). \\nOutside the Greater Lisbon area, deliveries are made the next day, provided there are no setbacks, it is not a peak season, and orders are placed and paid for by 2 PM the day before the delivery date.\"}},{\"@type\":\"Question\",\"name\":\"Are there deliveries on Saturdays and Sundays?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Yes, Saturday and Sunday deliveries are available in Greater Lisbon, provided they are received and paid for by 2 PM\/3 PM (depending on the address's postal code). \\nDeliveries in Mainland Portugal are available on Saturday mornings, provided they are received and paid for by 2 PM the day before delivery (some postal codes may not be covered, in which case the system will not accept Saturday delivery).\"}},{\"@type\":\"Question\",\"name\":\"Are there restrictions for certain regions or addresses?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Our nationwide deliveries are handled by CTT; some postal codes outside the Lisbon region are not covered for Saturday deliveries. Work performed by our florists is only available in the Greater Lisbon area.\"}},{\"@type\":\"Question\",\"name\":\"Do you deliver to the islands?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"No, we do not offer this service at the moment.\"}},{\"@type\":\"Question\",\"name\":\"Do you deliver internationally?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"No, we do not offer this service at the moment.\"}},{\"@type\":\"Question\",\"name\":\"Does the delivery time count from the moment of purchase?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"No, the delivery time counts from the moment we receive confirmation of the order payment.\"}},{\"@type\":\"Question\",\"name\":\"Are all products eligible for delivery?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"No, some products, due to their size, weight, or fragility, are only available for pickup at one of our Garden Centers: Lisboa-Campo Grande, Sintra-Quinta da Eira near the Linh\u00f3 roundabout, and Fern\u00e3o Ferro- E.N. 378, Km7 (Av. 23 de Julho de 1933).\"}},{\"@type\":\"Question\",\"name\":\"Do you only deliver in Lisbon?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"No, deliveries are available nationwide (deliveries to the islands are not currently planned), with the exception of fresh flowers, which are delivered in the Greater Lisbon area.\"}},{\"@type\":\"Question\",\"name\":\"Why don't you deliver flowers outside the Lisbon region?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"To ensure you receive our florists' work in the best condition (bouquets, fresh flower arrangements, as well as wreaths, palms, and other funeral arrangements), these products are only available for delivery in the Greater Lisbon area.\"}},{\"@type\":\"Question\",\"name\":\"How much is shipping?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Shipping is free for purchases over 50 Euros. Other purchases have a delivery cost of 6.5 euros\"}},{\"@type\":\"Question\",\"name\":\"Is shipping free?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Yes, for purchases over 50 Euros.\"}},{\"@type\":\"Question\",\"name\":\"What shipping options are available?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"What shipping options are available?\"}},{\"@type\":\"Question\",\"name\":\"Are there pickup locations with free delivery, regardless of the purchase value?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Yes, you can choose to pick up your products at one of our 3 Garden Centers (Campo Grande, Quinta da Eira-Sintra, and Fern\u00e3o Ferro).\"}},{\"@type\":\"Question\",\"name\":\"How can I track my order?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"After the order is shipped, the system sends an email to the address provided by the customer with the tracking number from CTT, our distribution partner, so you can track the order.\"}},{\"@type\":\"Question\",\"name\":\"What happens if I'm not home at the time of delivery?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"To ensure you receive the products in the best condition, only one delivery attempt is planned. We suggest you choose a day and time when someone will be home to receive the order, provide a contact phone number, and include any useful instructions in the notes.\"}},{\"@type\":\"Question\",\"name\":\"Is there an option to redirect the delivery? We do not have that option available.\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"How can I contact you for information? You can track your product using the number provided in the email you receive after ordering and paying, or call T. 217 826 660 (online store support) so we can check with our distribution partner, CTT, regarding your order.\"}},{\"@type\":\"Question\",\"name\":\"What should I do if the products sent don't match my purchase or arrive damaged?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"Send us an email describing the error or damaged product, preferably with a photo and a direct contact number, so we can analyze the claim and find a solution.\"}},{\"@type\":\"Question\",\"name\":\"What is the procedure for exchanges or returns?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"For legal reasons, when plants leave our Garden Centers, their phytosanitary passport loses its validity, so they cannot be placed back into the commercial circuit. Therefore, we cannot exchange or accept returns for plants or flowers.\\nDecorative items can be returned and the purchase amount refunded, as provided by law:\\nAfter receiving the product, you have 14 days to communicate your intent to return it (Article 10 of Decree-Law No. 24\/2014); after communication, you have another 14 days to send the product.\\nUnder Article 12 of Decree-Law No. 24\/2014, you will be refunded the amount paid for the product and the initial delivery costs, when applicable. The refund will be made within 14 days after the return. The product must be in good condition and show no signs of use.\\nThis right of withdrawal does not apply to personalized or custom-made products (Article 15 of Decree-Law No. 24\/2014).\\nEach floral arrangement is crafted by a professional florist using available stock, similar to those shown in the photo, so the arrangement may differ slightly from the photograph.\"}},{\"@type\":\"Question\",\"name\":\"How do you guarantee the plant delivered is the same as what I ordered?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"The photos on our site are illustrative; each plant is unique and may differ slightly from the one shown in the photograph.\"}},{\"@type\":\"Question\",\"name\":\"Can I change the delivery address after placing the order?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"This option is not available.\"}}]}<\/script>\n\t<\/section>\n\t\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":11187,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","footnotes":""},"class_list":["post-17233","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"featured_image_src":"https:\/\/hortodocampogrande.pt\/wp-content\/uploads\/2023\/11\/homepage-banner-1.webp","_links":{"self":[{"href":"https:\/\/hortodocampogrande.pt\/en\/wp-json\/wp\/v2\/pages\/17233","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hortodocampogrande.pt\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/hortodocampogrande.pt\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/hortodocampogrande.pt\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/hortodocampogrande.pt\/en\/wp-json\/wp\/v2\/comments?post=17233"}],"version-history":[{"count":0,"href":"https:\/\/hortodocampogrande.pt\/en\/wp-json\/wp\/v2\/pages\/17233\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/hortodocampogrande.pt\/en\/wp-json\/wp\/v2\/media\/11187"}],"wp:attachment":[{"href":"https:\/\/hortodocampogrande.pt\/en\/wp-json\/wp\/v2\/media?parent=17233"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}