{"id":86032,"date":"2025-08-11T11:43:38","date_gmt":"2025-08-11T10:43:38","guid":{"rendered":"https:\/\/hortodocampogrande.pt\/horto-news-the-importance-of-listening-to-the-customer\/"},"modified":"2026-03-02T10:16:14","modified_gmt":"2026-03-02T10:16:14","slug":"horto-news-the-importance-of-listening-to-the-customer","status":"publish","type":"page","link":"https:\/\/hortodocampogrande.pt\/en\/newsletter\/horto-news-the-importance-of-listening-to-the-customer\/","title":{"rendered":"Horto News &#8211; The importance of listening to the customer"},"content":{"rendered":"\n<figure class=\"wp-block-image size-large\"><img alt=\"\" loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"121\" src=\"https:\/\/hortodocampogrande.pt\/wp-content\/uploads\/2025\/03\/01_HCG_HortoNews_LOGO-1024x121.png\" alt=\"\" class=\"wp-image-23245\" srcset=\"https:\/\/hortodocampogrande.pt\/wp-content\/uploads\/2025\/03\/01_HCG_HortoNews_LOGO-1024x121.png 1024w, https:\/\/hortodocampogrande.pt\/wp-content\/uploads\/2025\/03\/01_HCG_HortoNews_LOGO-300x35.png 300w, https:\/\/hortodocampogrande.pt\/wp-content\/uploads\/2025\/03\/01_HCG_HortoNews_LOGO-768x90.png 768w, https:\/\/hortodocampogrande.pt\/wp-content\/uploads\/2025\/03\/01_HCG_HortoNews_LOGO-1536x181.png 1536w, https:\/\/hortodocampogrande.pt\/wp-content\/uploads\/2025\/03\/01_HCG_HortoNews_LOGO-600x71.png 600w, https:\/\/hortodocampogrande.pt\/wp-content\/uploads\/2025\/03\/01_HCG_HortoNews_LOGO.png 1800w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<figure class=\"wp-block-image size-large\"><img alt=\"\" loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"22\" src=\"https:\/\/hortodocampogrande.pt\/wp-content\/uploads\/2025\/03\/03_HCG_HortoNews_filletMaior-1024x22.png\" alt=\"\" class=\"wp-image-23247\" srcset=\"https:\/\/hortodocampogrande.pt\/wp-content\/uploads\/2025\/03\/03_HCG_HortoNews_filletMaior-1024x22.png 1024w, https:\/\/hortodocampogrande.pt\/wp-content\/uploads\/2025\/03\/03_HCG_HortoNews_filletMaior-300x6.png 300w, https:\/\/hortodocampogrande.pt\/wp-content\/uploads\/2025\/03\/03_HCG_HortoNews_filletMaior-768x16.png 768w, https:\/\/hortodocampogrande.pt\/wp-content\/uploads\/2025\/03\/03_HCG_HortoNews_filletMaior-1536x32.png 1536w, https:\/\/hortodocampogrande.pt\/wp-content\/uploads\/2025\/03\/03_HCG_HortoNews_filletMaior-600x13.png 600w, https:\/\/hortodocampogrande.pt\/wp-content\/uploads\/2025\/03\/03_HCG_HortoNews_filletMaior.png 1800w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n<figure class=\"wp-block-image aligncenter size-full is-resized\"><img alt=\"\" loading=\"lazy\" decoding=\"async\" width=\"166\" height=\"166\" src=\"https:\/\/hortodocampogrande.pt\/wp-content\/uploads\/2025\/08\/02_HCG_HortoNews_pag-escondida_iconeConversas.png\" alt=\"\" class=\"wp-image-27544\" style=\"width:84px;height:auto\" srcset=\"https:\/\/hortodocampogrande.pt\/wp-content\/uploads\/2025\/08\/02_HCG_HortoNews_pag-escondida_iconeConversas.png 166w, https:\/\/hortodocampogrande.pt\/wp-content\/uploads\/2025\/08\/02_HCG_HortoNews_pag-escondida_iconeConversas-150x150.png 150w, https:\/\/hortodocampogrande.pt\/wp-content\/uploads\/2025\/08\/02_HCG_HortoNews_pag-escondida_iconeConversas-80x80.png 80w, https:\/\/hortodocampogrande.pt\/wp-content\/uploads\/2025\/08\/02_HCG_HortoNews_pag-escondida_iconeConversas-100x100.png 100w\" sizes=\"auto, (max-width: 166px) 100vw, 166px\" \/><\/figure>\n\n<h5 class=\"wp-block-heading has-text-align-center\"><strong>THE IMPORTANCE OF LISTENING TO THE CUSTOMER<\/strong><\/h5>\n\n<div style=\"height:10px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p>See comments not as criticism but as an opportunity: Monitoring feedback from those who reach out to us is an essential tool for continuous improvement. Every piece of feedback is an opportunity to understand what the customer wants and values, and to create and improve processes. Issues that, due to the fast pace of day-to-day life, may go unnoticed, but when analysed lead to improvements that deliver positive results, with happier, more loyal customers.<br\/>That\u2019s why it\u2019s important to share this information internally, so all departments can contribute suggestions and, at the same time, benefit from the solutions found.<\/p>\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n<p>Here are some of the comments left online:<\/p>\n\n<figure class=\"wp-block-image alignwide size-large\"><img alt=\"\" loading=\"lazy\" decoding=\"async\" width=\"969\" height=\"1024\" src=\"https:\/\/hortodocampogrande.pt\/wp-content\/uploads\/2025\/08\/03_HCG_HortoNews_pag-escondida_-969x1024.png\" alt=\"\" class=\"wp-image-27546\" srcset=\"https:\/\/hortodocampogrande.pt\/wp-content\/uploads\/2025\/08\/03_HCG_HortoNews_pag-escondida_-969x1024.png 969w, https:\/\/hortodocampogrande.pt\/wp-content\/uploads\/2025\/08\/03_HCG_HortoNews_pag-escondida_-284x300.png 284w, https:\/\/hortodocampogrande.pt\/wp-content\/uploads\/2025\/08\/03_HCG_HortoNews_pag-escondida_-768x811.png 768w, https:\/\/hortodocampogrande.pt\/wp-content\/uploads\/2025\/08\/03_HCG_HortoNews_pag-escondida_-600x634.png 600w, https:\/\/hortodocampogrande.pt\/wp-content\/uploads\/2025\/08\/03_HCG_HortoNews_pag-escondida_.png 1400w\" sizes=\"auto, (max-width: 969px) 100vw, 969px\" \/><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>THE IMPORTANCE OF LISTENING TO THE CUSTOMER See comments not as criticism but as an opportunity: Monitoring feedback from those who reach out to us is an essential tool for continuous improvement. Every piece of feedback is an opportunity to understand what the customer wants and values, and to create and improve processes. Issues that, [&hellip;]<\/p>\n","protected":false},"author":2646,"featured_media":0,"parent":86050,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-pages\/newsletter.php","meta":{"_acf_changed":false,"_seopress_robots_primary_cat":"","_seopress_titles_title":"","_seopress_titles_desc":"","_seopress_robots_index":"","footnotes":""},"class_list":["post-86032","page","type-page","status-publish","hentry"],"acf":[],"featured_image_src":null,"_links":{"self":[{"href":"https:\/\/hortodocampogrande.pt\/en\/wp-json\/wp\/v2\/pages\/86032","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/hortodocampogrande.pt\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/hortodocampogrande.pt\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/hortodocampogrande.pt\/en\/wp-json\/wp\/v2\/users\/2646"}],"replies":[{"embeddable":true,"href":"https:\/\/hortodocampogrande.pt\/en\/wp-json\/wp\/v2\/comments?post=86032"}],"version-history":[{"count":0,"href":"https:\/\/hortodocampogrande.pt\/en\/wp-json\/wp\/v2\/pages\/86032\/revisions"}],"up":[{"embeddable":true,"href":"https:\/\/hortodocampogrande.pt\/en\/wp-json\/wp\/v2\/pages\/86050"}],"wp:attachment":[{"href":"https:\/\/hortodocampogrande.pt\/en\/wp-json\/wp\/v2\/media?parent=86032"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}