In the event of a dispute, the consumer can appeal to the Lisbon Consumer Conflict Arbitration Center.
More information at www.consumidor.pt
The Horto do Campo Grande website is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This privacy statement applies to the processing of the personal data of its customers, employees, partners and other entities and users of its services, in strict compliance with the regulations and laws in force, namely Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016, known as the General Data Protection Regulation (GDPR) and Law No. 58/2019 of 8 August 2019.
Collection of Personal Information
Our website collects personal information such as full name, address, country, delivery address, billing address (if different), payment details, email address, and phone number (for delivery/logistics partners). It also collects anonymous and varied demographic information such as postal code, age, gender, and interests.
This information is used to operate our services (e.g. the sale and shipment of products purchased in our Online Store, sending newsletters, participation in events/workshops), to ensure quality, maintain contact, when necessary, improve navigation, and obtain general statistics about website usage. The information collected through our website and/or marketing activities is always previously authorized by the user.
Data Controller
If you have any questions about the processing of your data, you can contact the Data Protection Officer by post or email using the contact details below:
HORTO DO CAMPO GRANDE, S.A.
Campo Grande, 171
1700-090 Lisbon, Portugal
Email: rgpcdenuncia@hortodocampogrande.com
Legal Basis for Data Processing
We only process your personal data when it is legally permitted. For this purpose, we rely on various legal grounds:
| Legal Basis Consent (Article 6(1)(a) GDPR) | Explicação The user has explicitly authorized us to use their data for a specific purpose. | Example You have signed up to receive our newsletter. |
| Performance of a contract (Article 6(1)(b) GDPR) | Your data is necessary to enter or fulfil a contract with you. | We need your address to deliver your order. |
| Legal obligation (Article 6(1)(c) GDPR) | We are legally required to process your data. | We must retain your billing data. |
| Legitimate interest (Article 6(1)(f) GDPR) | Processing is important to our company or third parties and does not affect your rights. | We use your data to improve our products. |
Data Retention Period
We retain your personal data only for as long as necessary to fulfil the corresponding purposes (e.g., shipment of products purchased on our Online Store, implementation of landscape/interior projects, or for communication purposes). Once the purpose no longer applies, the data will be deleted, in accordance with Articles 17 and 18 of the GDPR.
In some cases, we are legally required to keep your data for a specific period (e.g., for tax purposes). In addition, we cannot delete data if it is needed in ongoing legal proceedings.
Data Recipients
To provide you with the best possible service, we work with third-party partners that we contract to provide certain services, and with whom we are required to share data, so that products purchased on our online platforms can be delivered to our customers. The entities that receive data from users of our website and/or online store are:
- Google (Google Tag Manager, Google Analytics, Google Ads) – Cookies;
- Microsoft (Clarity);
- Facebook (Meta Ads) – Cookies;
- Mailchimp (Email Marketing);
- ActiveCampaign (Transactional Email);
- IfThenPay (Payments);
- Stripe (Payments) – Cookies;
- Revolut (Payments);
- Wordfence (Security);
- Hostinger (Hosting / Firewall).
These companies are considered data processors under applicable data protection laws.
Data Subject’s Rights
Horto do Campo Grande, S.A. ensures its clients access to the personal data stored about them, and the ability to have such data rectified or erased. Users may also exercise their right to restrict the processing of their data and/or to receive a copy of their personal data in a structured, commonly used, and machine-readable format, which can be transmitted to another data controller.
To exercise your rights under the GDPR, simply contact us, identifying yourself and specifying your request (access, rectification, deletion, restriction of processing, and/or data portability), by sending a message to: info@hortodocampogrande.com
Security of Collected Information
Our primary goal is to ensure the confidentiality, integrity, and availability of your personal information. We use technical and organizational security measures to protect the personal data we collect, especially against accidental or intentional manipulation, loss, destruction, or access by unauthorized people. Our security measures are continuously improved in line with technological developments.
Use of Cookies
Our website uses cookies to help personalize content and enhance your browsing and/or online shopping experience.
One of the main purposes of cookies is to save time (e.g., telling the server you are returning to a page and not visiting it for the first time). This simplifies the process and is more efficient in displaying information.
Users always have the option to accept or reject cookies. Most browsers accept cookies automatically, but this can be changed easily. You can delete or block cookies at any time; however, doing so may cause certain features of the site to not function as intended.
What are cookies?
Cookies are small information files that help identify your browser and can store information, such as user preferences and settings. Except for cookies strictly necessary for the site’s performance, the storage of other cookies depends on the user’s consent, which can be withdrawn via specific browser tools.
How do we use cookies?
We use cookies to display your preferences, such as:
a) Knowing whether you agreed (or not) to the use of cookies on our website;
b) Identifying you as a returning user;
c) Retrieving your customized preferences during navigation.
Cookie control and management
You can control and/or delete cookies at any time. You can delete all cookies stored in your browser history and configure most browsers to prevent their storage.
However, you may need to manually adjust some preferences each time you visit certain websites, and some services and functionalities may not work properly without cookies.
Contact Us
If you have any questions or concerns related to this document, please contact us in writing via email: info@hortodocampogrande.com
Changes to this Policy
Horto do Campo Grande, S.A. may occasionally and unilaterally modify this statement to reflect its practices and ensure legal compliance. Therefore, we encourage you to review this document regularly.
Lisbon, September 17th, 2025
HORTO DO CAMPO GRANDE, S.A.
Campo Grande, 171
1700-090 Lisboa
NIF: 500941084
Capital: 2.044.000,00 Euros
CAE Principal: 47761-R3
Registo Comercial de Lisboa, 2ª secção, nº 164/19800227
Alvará de Construção nº 22442 – PUB
