NANCY decorative ceramic vase handmade (14.5cm diameter)

Yes, as long as the products are within the dimensions and weight stipulated by CTT, with the exception of fresh flowers, which are only available for delivery in the Lisbon region.

Yes, in the Lisbon region, provided the order and payment are completed by 2 PM/3 PM (depending on the address's postal code).

Outside the Greater Lisbon area, deliveries are made the next day, provided there are no setbacks, it is not a peak season, and orders are placed and paid for by 2 PM the day before the delivery date.

Yes, Saturday and Sunday deliveries are available in Greater Lisbon, provided they are received and paid for by 2 PM/3 PM (depending on the address's postal code).

Deliveries in Mainland Portugal are available on Saturday mornings, provided they are received and paid for by 2 PM the day before delivery (some postal codes may not be covered, in which case the system will not accept Saturday delivery).

Our nationwide deliveries are handled by CTT; some postal codes outside the Lisbon region are not covered for Saturday deliveries. Work performed by our florists is only available in the Greater Lisbon area.

No, we do not offer this service at the moment.

No, we do not offer this service at the moment.

No, the delivery time counts from the moment we receive confirmation of the order payment.

No, some products, due to their size, weight, or fragility, are only available for pickup at one of our Garden Centers: Lisboa-Campo Grande, Sintra-Quinta da Eira near the Linhó roundabout, and Fernão Ferro- E.N. 378, Km7 (Av. 23 de Julho de 1933).

No, deliveries are available nationwide (deliveries to the islands are not currently planned), with the exception of fresh flowers, which are delivered in the Greater Lisbon area.

To ensure you receive our florists' work in the best condition (bouquets, fresh flower arrangements, as well as wreaths, palms, and other funeral arrangements), these products are only available for delivery in the Greater Lisbon area.

Shipping is free for purchases over 50 Euros. Other purchases have a delivery cost of 6.5 euros

Yes, for purchases over 50 Euros.

What shipping options are available?

Yes, you can choose to pick up your products at one of our 3 Garden Centers (Campo Grande, Quinta da Eira-Sintra, and Fernão Ferro).

After the order is shipped, the system sends an email to the address provided by the customer with the tracking number from CTT, our distribution partner, so you can track the order.

To ensure you receive the products in the best condition, only one delivery attempt is planned. We suggest you choose a day and time when someone will be home to receive the order, provide a contact phone number, and include any useful instructions in the notes.

How can I contact you for information? You can track your product using the number provided in the email you receive after ordering and paying, or call T. 217 826 660 (online store support) so we can check with our distribution partner, CTT, regarding your order.

Send us an email describing the error or damaged product, preferably with a photo and a direct contact number, so we can analyze the claim and find a solution.

For legal reasons, when plants leave our Garden Centers, their phytosanitary passport loses its validity, so they cannot be placed back into the commercial circuit. Therefore, we cannot exchange or accept returns for plants or flowers.

Decorative items can be returned and the purchase amount refunded, as provided by law:

After receiving the product, you have 14 days to communicate your intent to return it (Article 10 of Decree-Law No. 24/2014); after communication, you have another 14 days to send the product.

Under Article 12 of Decree-Law No. 24/2014, you will be refunded the amount paid for the product and the initial delivery costs, when applicable. The refund will be made within 14 days after the return. The product must be in good condition and show no signs of use.

This right of withdrawal does not apply to personalized or custom-made products (Article 15 of Decree-Law No. 24/2014).

Each floral arrangement is crafted by a professional florist using available stock, similar to those shown in the photo, so the arrangement may differ slightly from the photograph.

The photos on our site are illustrative; each plant is unique and may differ slightly from the one shown in the photograph.

This option is not available.