HCG Universal GOLD Substrate 11 L

Yes, as long as the products are within the dimensions and weight stipulated by CTT, with the exception of fresh flowers, which are only available for delivery in the Lisbon region.

Yes, in the Lisbon area, as long as the order and payment are made by 2pm/ 3pm (depending on the postcode of the address).

Outside the greater Lisbon area, deliveries are made on the following day, provided there are no setbacks, we are not in a special season, and as long as orders are placed and paid for by 2pm the day before the delivery date.

Yes, Saturday and Sunday deliveries are available in greater Lisbon, as long as they are received and paid for by 2pm/ 3pm (depending on the postal code of the address).

Deliveries in mainland Portugal are available on Saturday mornings, provided they are received and paid for by 2pm the day before delivery (there are postcodes that may not be covered, in which case the system will not accept Saturday deliveries).

Our deliveries are made nationwide by CTT, there are postcodes outside the Lisbon region that are not covered for Saturday deliveries. The work carried out by our florists is only available in the greater Lisbon area.

No, we don't have this service at the moment.

No, we don't have this service at the moment.

No, the delivery time is counted from the moment we receive confirmation of payment for the order.

No, there are products that due to their size, weight or fragility are only available for collection at one of our garden centres: Lisbon-Campo Grande, Sintra-Quinta da Eira near the Linhó roundabout and Fernão Ferro- E.N. 378, Km 7 (Av. 23 de Julho de 1933).

No, deliveries are available nationwide (no deliveries to the islands are planned at the moment), with the exception of fresh flowers.

To ensure that you receive our florists' work in the best conditions (bouquets, fresh flower arrangements, as well as wreaths, palms and other funeral arrangements), these products are only available for delivery in the greater Lisbon area.

Shipping is free for purchases over 50 euros. All other purchases have a delivery charge of 6.5 euros

Yes, for purchases over 50 euros.

Due to the fragility of the products, shipping is done by CTT manually (not mechanised).

Yes, you can choose to have your purchased products picked up at one of our 3 Garden Centres, free of charge.

Once the order has been dispatched by our services, the system sends an email to the address provided by the customer, with the dispatch number of CTT, our distribution partner, so that you can track the order.

To ensure that you receive the products in the best condition, only one delivery is planned. We suggest that you choose a day and time when someone will be at home to receive the parcel, provide a phone number to contact you and put any information you find useful in the comments.

We don't have this option available.

Please send us an email describing the error or damaged product, preferably including a photo, as well as a direct contact, so that we can proceed with the analysis of the complaint and find a solution.

You can track the product you have purchased using the number provided in the email you receive after you have placed your order and paid for it, or call T. 217 826 660 (online shop support) so that we can check with our distribution partner, CTT, what is happening with the parcel in question.

You must send the product back, paying the shipping costs, ensuring that it is in the condition in which it was received, or deliver it to the Garden Centre where you picked it up, so that the product can be returned and the purchase price refunded; shipping costs will not be refunded.

This option is not available.